FAQs

Shipping Costs/Transit Times

  • Standard 4 to 6 business day shipping.
  • UPS 2nd Day Air® is available as a shipping option at checkout.
  • UPS Next Day Air® is also available as a shipping option at checkout.
  • Our warehouse operates from Monday to Friday; please note that we do not ship on Saturdays or Sundays.
  • Orders placed before 12:00 PM CST are typically shipped the same day. If you place your order after 12:00 PM CST, it will be shipped out the following day.

If the item(s) are in stock, your order will typically ship out in 1-2 business days.

All below shipping timeframes are estimates given to us by the carriers and are subject to change due to delays.

Shipping Time Frame Estimates

Ground/USPSMI:
 Expected 4-10 business days transit
Standard/Priority: Expected 3-7 business days transit
Express: Expected 2-4 business days transit (not available for Signature Cameras or all shipping locations)
2- Day Shipping: Expected 1-3 business days transit (one day for processing and up to 2 days for shipping)
International: Expected 7-30 business days transit.

As soon as your order ships out you will receive an email with tracking information.

Please note: Once your package has left our warehouse, The Adventure Challenge is not responsible for weather or mail carrier delays. Shipping costs and timeframes vary according to items and location. If your order contains a pre-ordered item, your entire order will ship when that item(s) is back in stock. Shipping timeframes to Alaska and Hawaii are often longer than the options listed at checkout.

Once your order has been shipped, you will be emailed a shipping confirmation email with a tracking link to stay updated on your order status! (Check your spam folder if you have not received this email.)

For more visibility on your order(s) you can create an account:

1. Create an account by clicking "Sign Up." Be sure to use the same email you purchased with. 

2. Activate your account through the confirmation email that is sent after you sign up.

3. You will then enter the “Home Page” screen that will show you past orders, tracking information, and the addresses you have shipped to. 

To view your tracking without a login, click the chat icon below, and choose "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped.

Please note: If you purchase a pre-ordered item your ENTIRE order will ship when the out-of-stock item has arrived to our warehouse. The posted time frames are estimates and subject to carrier delays.

Lost orders are just the worst! Don’t worry, we won’t leave you hanging.

If the carrier hasn’t updated your tracking info, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages initially when they're collected from our warehouse, but usually are scanned once they get to the first distribution center. At times, shipments will suddenly resurface in transit, be out for delivery, or even be delivered.

We are unable to file a “lost in transit” claim until a certain number of days has passed without an update on the tracking information. 15 days with no updates on domestic orders and 20 days with no updates for international and APO/FPO/DPO addresses. Thankfully, packages often suddenly resurface long before this time expires and we are able to resolve these issues sooner.

Please note: After 45 days we are no longer able to file a claim for a lost order. Because of this, we will not be able to refund you for the lost item but can either issue you store credit or a replacement order up to 60 days after the last tracking update.  If you have not reached out to file a lost claim before the 60 days, you will not be eligible for replacement as we have no way of verifying with the carrier that the order has been lost since most carriers will re-set their tracking links after a couple of months.

Don't panic! This happens more than you'd expect for a handful of reasons. Here are a handful of things we suggest:

- Allow 2-3 days for it to arrive as delivery scans often update before the package actually arrives at the final destination. 

- If you feel comfortable, please check with your neighbors or building manager to see if it was misdelivered.

- Look at your confirmation email to confirm that the address entered at checkout is correct.

- Reach out to your local carrier office as they would have the most recent update on your shipment.

If your order does not arrive within 2-3 days and you have no luck with your neighbors or the carrier, please click the Live Chat button. This will help gather all your order information upfront and ensure our agents can help you as efficiently as possible. :)

Please note: If you have not received your order and it was marked “Delivered”, please make sure to reach out within 14 days of the scanned delivery date.  If you reach out after 14 days, we are unable to file a claim and your order will not be eligible for re-shipment.

Placing An Order

Payment Methods

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo, as well as Google Pay, Apple Pay, Amazon Pay, and Shop Pay.

All available payment options will show up at checkout!

Possible Taxes

There may be county, municipal, shipping, and/or state taxes depending on the regions where our company has a physical or economic presence.

Please note: International taxes may vary.

Right after making your purchase, you will be sent a confirmation email. However, it may have ended up in your spam folder.

For more visibility on your order(s) you can create an account here.

  1. Create an account by clicking "Sign Up." Be sure to use the same email you purchased with. 
  2. Activate your account through the confirmation email that is sent after you sign up.
  3. You will then enter the “Home Page” screen that will show you past orders, tracking information, and the addresses you have shipped to.

???

Product Information

Absolutely! The Adventure Bucket List is designed to be enjoyed by families, couples, friends, and solo adventurers alike. Whether you're looking for activities to do with your kids or fun experiences to share with your partner, you'll find plenty of options on the list. The adventures are varied in nature and difficulty, so there's something for everyone, no matter what your age or skill level may be. However, depending on the ages of your children, you may need to modify some of the adventures to make them more age-appropriate or accessible. With a bit of creativity and flexibility, though, you'll be able to create amazing memories with your family as you explore all that your state has to offer.

Yes, the Adventure Bucket List includes activities for every season, as well as a variety of year-round options! To help you plan your adventures, the icons at the bottom of each card indicate which season the activity is best suited for. This makes it easy to find adventures that are perfect for the time of year you're visiting.

No, unfortunately not all of the adventures on the Adventure Bucket List are prepaid. However, the bottom of each card features icons that provide a rough price range for each adventure, so you can plan accordingly. It's worth noting that many of the adventures on the list are either free or can be done inexpensively, so there are plenty of options for budget-conscious explorers.

The Adventure Bucket List is a deck of 50 cards, each featuring a unique adventure within the state. Each card is labeled with the name of a city or county to indicate where the adventure takes place. At the bottom of each card, there are icons that provide additional details about the adventure, including its price range, duration, recommended time of day, and season. To discover the adventure, simply scratch off the card. If you want more information about the activity, scan the QR code on the card with your phone. This will take you to a website where you can learn more about the adventure and get tips on how to make the most of your experience.

Our State Adventure Bucket Lists are primarily designed for individuals who are active, enthusiastic about adventure, and ready to embrace exciting challenges and activities. If you're planning to explore with children under 10, older adults, individuals who may not be as physically active, or those with physical limitations, you might need to skip a few activities or get a little creative in modifying them to make them more accessible for everyone in your group.

Our Adventure Bucket Lists are curated for those with a zest for exploration and a thirst for adventure who are physically active. This probably isn't your parent's retirement gift...unless they're incredibly young at heart.

While some of the adventures on the Adventure Bucket List can be done spontaneously, it's generally a good idea to scratch off the card a few hours or days before you plan to do the activity. This way, you can be prepared if you need to make reservations or plan for any specific requirements of the adventure. Some activities may have limited availability or require advanced booking, so it's always a good idea to check the details and plan ahead as needed. However, many of the adventures can be enjoyed with little advance planning, so you can still have a fun and spontaneous experience while exploring

Yes, you can definitely purchase the Adventure Bucket List as a gift! While we currently don't have the capability to add a gift note to the package, we do send out our packages in unbranded boxes, so the recipient won't see any branding on the outside of the box. This makes it a great option for surprising your loved ones with a fun and unique adventure experience in their state. Just add the item to your cart, enter the recipient's shipping information, and we'll take care of the rest. Your loved one will receive a special package filled with 50 exciting adventure ideas to explore and enjoy all around the state.

Yes, absolutely! We are always looking for ways to improve and expand our adventure bucket lists, and we welcome any suggestions or ideas you may have. We believe that the best adventures often come from recommendations and feedback from our community of explorers.

If you have any ideas or suggestions for new adventures, or if there is a particular experience or attraction you think should be included in the bucket list, please don't hesitate to reach out to us. You can easily contact us by clicking here to fill out the "contact us" form. We value your input and are excited to continue evolving our bucket lists with the help of our amazing community!

Yes, you can absolutely complete the adventures on the Adventure Bucket List in any order you like! There is no specific sequence that you need to follow, so you can choose which adventures you want to do based on your interests and availability. The Adventure Bucket List is designed to be flexible and to fit into your schedule and preferences, so you can enjoy exploring your state at your own pace.

Each adventure card in the Adventure Bucket List has a hidden QR code that can be scanned using a smartphone camera. The QR code will lead you to a page on our website that offers additional information and links for the adventure, including maps and any other resources that might be helpful for planning and completing the activity. While the QR code is not required to complete the adventure, it can be a useful supplement for those who want more information or guidance.

The time to complete the Adventure Bucket List varies based on your availability and pace. With diverse adventures across the area, it may take anywhere from a year to several years. Explore attractions at your own pace, making memorable experiences along the way. Enjoy the journey and embrace all that it has to offer!

Use this text to answer questions in as much detail as possible for your customers.

Returns & Exchanges

Returns or exchanges are on us, as long as the bucket list is unopened and unscratched, within 30 days. Gift with confidence; All items purchased between November 1, 2024 - December 24, 2024 are eligible for returns until January 22, 2025.

We’ll take care of getting the package back to us, but shipping fees aren’t refunded on the original order.

Return:

We process returns and refunds as soon as we receive them at our warehouse. 

You can expect to see the refund in your account in up to 10 business days from when the return has been delivered to our warehouse. Once the refund occurs, you will receive an email confirmation for your records. All refunds will be processed back to the original method of payment. We are unable to refund the money to a payment method that is not associated with your order.

Please note: Once a return label has been processed you will have 28 days to utilize it before it expires. If you have surpassed the 28 days without dropping your return off at the carrier, you will no longer be eligible for the return. 

Exchanges:

When making an exchange, you had the choice between a standard exchange, Instant Exchange, or “Shop Now.”

If you choose an Instant Exchange, your new item will begin processing as soon as you initiate the exchange. 

For standard exchanges, the replacement item(s) will be sent when the return package is in transit back to us. 

You will receive an email with new tracking information when the new items you ordered are on their way. 

Please note: We are unable to hold inventory for you if you choose a standard exchange. If the item you were hoping for is no longer in stock, we will send an email letting you know and refund you for the returned item(s).

Cancelations and Edit Order Requests

​If your order has not yet shipped, we will cancel your order and refund you to your original payment method. You will then be sent an email with the cancellation confirmation. 

Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee cancellation requests will be able to be completed before the order transfers to our fulfillment center. 

However, if your order has already shipped, we can help you with a return, new order, or exchange within 30 days of the delivery date. Check out our Return Policy above for more information. 

Please note: Although subscription products are final sale once they have been processed, you can cancel at any time before the next charge date. International orders and some products are ineligible for a return. See the return section above for more information.

If your order has not yet shipped, we would be happy to edit your order! ​For assistance, click the Live Chat button and type "Edit Order" to help us get all the necessary information to help you.

Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee edit requests. If you want to edit your order after it has already shipped, we’re happy to help you with a return, new order, or exchange.

Don't panic! We love helping our customers get current deals! You do not need to cancel your order if you forgot to enter a promo code. We can refund you the difference if you are eligible.

Please note: You can only use one promo code per order, we cannot backdate promotions, the promo code must be active at the date of purchase, promo codes typically do not apply to subscription items, and most promo codes have exclusions such as; one-time use, one per customer, date ranges, and product or price specifications. Free shipping promo codes and offers do not apply to Express or International shipments.